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Dispute Resolution

EU Online Dispute Resolution

In accordance with EU regulations, TARDICS is committed to providing consumers with an accessible platform for resolving disputes online. The EU Online Dispute Resolution (ODR) platform offers a simple, efficient and cost-effective way to address any issues you may encounter with our products or services.

The ODR platform can be accessed at ec.europa.eu/consumers/odr . It serves as a gateway for consumers to lodge complaints and facilitates communication between parties to achieve a satisfactory resolution. The TARDICS contact email which you may include as part of your ODR submission is dispute@tardics.com.

Please note that while we strive to resolve all complaints internally, the ODR platform provides an additional option should you wish to pursue alternative dispute resolution.

For further assistance or information regarding our dispute resolution process, please do not hesitate to contact our customer support team.

Non-EU Customers

For our customers outside the European Union, TARDICS also offers robust dispute resolution options. If you have a complaint or issue with our products or services, you can submit a dispute resolution request directly to our company.

To submit a dispute resolution request, please follow these steps:

  1. Contact our customer support team via email at dispute@tardics.com.
  2. Provide detailed information about your issue, including your order number, the nature of the problem and any supporting documentation.
  3. Our customer support team will acknowledge your request and work with you to resolve the issue as quickly as possible.

We are committed to addressing all customer concerns promptly and fairly, regardless of your location. Should you need further assistance, our team is always here to help.

Contact Us

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Customer Support
dispute@tardics.com
Our team is available from Monday to Friday, 09:30-16:30 (UTC+02).
Technical Support
support@tardics.com
Our team is available 8/5 or 24/7 (depending on your SLA).

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